Get in Touch

Once your order has been despatched, you’ll receive a confirmation email which may include a tracking number. For further help, see our Shipping Information page.

Our voluntary policy accepts unused goods in their original condition within 30 days. Your statutory cancellation and faulty-goods rights are separate and are not reduced by that policy. Contact us for return instructions; see our Returns Policy.

Please tell us about transit damage or missing items as soon as possible, ideally within 48 hours, and send photographs if available. This helps our investigation; reporting later does not remove your statutory rights.

We aim to process eligible returns within 7 days of receiving them. Statutory cancellation refunds follow the legal deadlines and evidence-of-return rules explained in our Returns Policy. Your bank may take additional time to display the refund.

Standard GB delivery from £3.99 applies to eligible parcels up to and including 2kg. Highlands, islands and Northern Ireland have separate rates. The final charge depends on your products, quantities, parcel size and delivery postcode; multiple parcels are charged separately. Free local delivery is available on eligible orders of £35 or more after discounts, including any product tax and excluding delivery and fees, to G71, G69, G72, ML3, ML4, ML5, G74 and G75. Enter your full UK delivery postcode and select free local delivery at checkout. Existing quote-only, oversized-item and product restrictions still apply. Other destinations and below-threshold orders use the applicable standard delivery charges. Light & Large / oversized delivery is unavailable. See our Shipping Information for rates, exclusions and estimated times.

You can unsubscribe at any time using the link at the bottom of any marketing email, or by emailing us directly at enquires@rpsupplies.co.uk.