Your Data & Your Rights

Privacy Policy

Last updated · 14 March 2026

“We take your privacy seriously and only collect the information we need to provide you with a good shopping experience.”

Section 01

Information We Collect

When you shop with or contact Royal Pet Supplies, we may collect the following personal information:

  • Name, billing address, delivery address, email address and phone number
  • Order details and payment information — we never store full card details; payment is handled securely by our payment provider
  • Your account preferences and browsing behaviour on our site
  • Any messages or questions you send us
🔒  Full card details are never stored by Royal Pet Supplies. All payment data is processed and held securely by our certified payment provider.

Section 02

How We Use Your Information

Your information is used only for the purposes set out below:

  • To process and deliver your orders
  • To send you order confirmations, shipping updates and delivery notifications
  • To respond to your questions and provide customer service
  • To improve our website and the products we offer
  • To send you special offers and news — only if you have opted in to receive them; you can unsubscribe at any time

Section 03

Who We Share Information With

We never sell or rent your personal data. Your information is yours — we only share it when strictly necessary to fulfil your order or operate our services.

We may share your data only with:

  • Our payment processor, to complete your purchase securely
  • Delivery companies, so your order reaches you on time
  • Trusted service providers (such as our email system and website hosting), all of whom are contractually required to protect your data

Section 04

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request corrections to any inaccurate data
  • Ask us to delete your personal information
  • Opt out of marketing communications at any time
To exercise any of these rights, please email us at enquiries@rpsupplies.co.uk

Section 05

Cookies

We use cookies to make our site function properly, remember your preferences, and understand how visitors use our website. Cookies help us give you a smoother, more personalised experience.

You can manage or disable cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of our site.

Section 06

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be available on this page, with the date of the latest update shown at the top.

We encourage you to review this policy periodically to stay informed about how we protect your information.

Section 07

Questions?

If you have any questions about this Privacy Policy or how your data is handled, please don’t hesitate to get in touch.

Email

enquiries@rpsupplies.co.uk

Website

rpsupplies.co.uk