Shipping Information

Section 01

Delivery Charges

Standard GB delivery from £3.99 for eligible parcels up to and including 2kg. Highlands, islands and Northern Ireland have separate rates. Your basket calculates the charge using the products, quantities, parcel size and delivery postcode. Free local delivery is available on eligible orders of £35 or more after discounts, including any product tax and excluding delivery and fees, to G71, G69, G72, ML3, ML4, ML5, G74 and G75. Enter your full UK delivery postcode and select free local delivery at checkout. Existing quote-only, oversized-item and product restrictions still apply. Other destinations and below-threshold orders use the applicable standard delivery charges.

These rates are per parcel. Size can move an eligible parcel into a higher band. Light & Large / oversized delivery is not available. Products that need this service cannot be ordered. We use product information to estimate the parcel requirement. Larger bags travel separately, and the basket adds together the charges when more than one parcel is needed.

Orders containing a quote-only item require a quote for the whole basket. No delivery is charged as free while a quote is pending. Very large quantities and orders requiring more than ten parcels are also quoted individually.

Estimated Delivery Times

These estimates include our usual 1–2 working days for processing and despatch. Working days are Monday to Friday, excluding bank holidays. For orders placed after 2 pm (UK time), or on weekends or bank holidays, the estimate starts from the next working day. Times are estimates, not guaranteed arrival dates. We choose a suitable courier for each order; please contact us before ordering if you need delivery by a particular date.

Section 02

Order Processing & Despatch

We aim to process and despatch all orders as quickly as possible. Here is what happens after you place your order:

• 1

  Order Confirmed

  You will receive an order confirmation email immediately after placing your order. Please check your junk folder if it does not arrive within a few minutes.

• 2

  Order Picked & Packed

  We aim to prepare and despatch orders within 1–2 working days. Our daily order cut-off is 2 pm (UK time). Orders placed after 2 pm, or on weekends and bank holidays, begin processing on the next working day.

• 3

  Despatch Notification

  Once your order has been handed to our delivery partner, you will receive a despatch confirmation email. This may include a tracking number depending on the service used.

• 4

  Delivery

  Your order will be delivered to the address provided at checkout. Please ensure someone is available to receive the parcel, or provide a safe place instruction where possible.

Section 03

Delivery Coverage

We deliver to England, Scotland, Wales and Northern Ireland. Standard GB prices exclude the Highlands and island postcode areas below. Republic of Ireland delivery is arranged by email quote, subject to the products and available courier service.

Section 04

Tracking Your Order

Where a tracking service is provided by our delivery partner, your despatch email will include a tracking number and a link to follow your parcel’s progress.

If you have not received a despatch notification within 2 business days of placing your order, or if your tracking shows no movement for an extended period, please contact us and we will look into it straight away.

Section 05

Damaged, Missing or Incorrect Items

We take great care in packing your order, but occasionally issues can occur in transit. If there is a problem with your delivery, please follow the steps below:

• Report any transit damage or missing items to us within 48 hours of receiving your parcel
• If possible, photograph the damaged packaging and/or items before opening — this helps us resolve the issue quickly with our delivery partner
• Do not dispose of any damaged packaging until the matter has been resolved
• If you have received an incorrect item, please contact us and we will arrange a replacement and collection at no cost to you

Full details of how we handle returns and replacements can be found in our Returns & Refunds Policy.

Section 06

Failed Deliveries & Unclaimed Parcels

If a delivery attempt is unsuccessful, our delivery partner will typically leave a card with instructions on how to rearrange delivery or collect your parcel from a local depot.

• Most carriers will make up to two delivery attempts before returning the parcel to us
• If a parcel is returned to us due to a failed delivery or incorrect address, we will contact you to arrange re-despatch — a re-delivery charge may apply
• Please ensure your delivery address and contact details are accurate at the time of ordering

Section 07

Delivery Queries

If you have any questions about your delivery, or if something has gone wrong, our team is here to help. Please don’t hesitate to get in touch.