Delivery & Despatch
Shipping Information
Delivery options & despatch details
Despatch
1–2 Working Days
Orders placed before 2 pm
UK Delivery
3–5 Working Days
Highlands, islands and NI: see estimates below
Delivery Charge
From £5.99
Price depends on basket and postcode
Section 01
Delivery Charges
Delivery starts from £5.99. Your basket calculates the charge using the products, quantities, parcel size and delivery postcode. Northern Ireland has separate rates. There is no free-delivery threshold.
| Parcel weight band | Standard GB | Highlands | UK Islands | Northern Ireland |
|---|---|---|---|---|
| Up to 2kg | £5.99 | £5.99 | £5.99 | £10.99 |
| Over 2kg to 5kg | £5.99 | £7.99 | £7.99 | £12.49 |
| Over 5kg to 10kg | £6.99 | £9.99 | £9.99 | £16.99 |
| Over 10kg to 15kg | £12.49 | £12.49 | £12.49 | £16.99 |
| Over 15kg to 20kg | £13.99 | £13.99 | Email quote | £17.99 |
These rates are per parcel. Size can move an item into a higher band or require a quote. We use product information to estimate the parcel requirement. Larger bags travel separately, and the basket adds together the charges when more than one parcel is needed.
Orders containing a quote-only item require a quote for the whole basket. No delivery is charged as free while a quote is pending. Very large quantities and orders requiring more than ten parcels are also quoted individually.
Estimated Delivery Times
| Destination | From ordering to arrival |
|---|---|
| Standard GB | 3–5 working days |
| Highlands | 3–7 working days |
| UK Islands | 4–8 working days |
| Northern Ireland | 4–9 working days |
| Republic of Ireland and quoted orders | Confirmed with your quote |
These estimates include our usual 1–2 working days for processing and despatch. Working days are Monday to Friday, excluding bank holidays. For orders placed after 2 pm (UK time), or on weekends or bank holidays, the estimate starts from the next working day. Times are estimates, not guaranteed arrival dates. We choose a suitable courier for each order; please contact us before ordering if you need delivery by a particular date.
Section 02
Order Processing & Despatch
We aim to process and despatch all orders as quickly as possible. Here is what happens after you place your order:
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1
Order Confirmed
You will receive an order confirmation email immediately after placing your order. Please check your junk folder if it does not arrive within a few minutes.
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2
Order Picked & Packed
We aim to prepare and despatch orders within 1–2 working days. Our daily order cut-off is 2 pm (UK time). Orders placed after 2 pm, or on weekends and bank holidays, begin processing on the next working day.
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3
Despatch Notification
Once your order has been handed to our delivery partner, you will receive a despatch confirmation email. This may include a tracking number depending on the service used.
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4
Delivery
Your order will be delivered to the address provided at checkout. Please ensure someone is available to receive the parcel, or provide a safe place instruction where possible.
Section 03
Delivery Coverage
We deliver to England, Scotland, Wales and Northern Ireland. Standard GB prices exclude the Highlands and island postcode areas below. Republic of Ireland delivery is arranged by email quote, subject to the products and available courier service.
Highlands and island postcode areas
Highlands pricing covers AB31–AB38, AB41–AB56, FK17–FK21, G83, mainland IV and KW districts, PA21–PA40 and mainland PH15–PH50.
Island pricing covers HS, ZE, KW15–KW17, KA27–KA28, PA20, PA41–PA49, PA60–PA80, PH42–PH44, IV41–IV51, IV55–IV56 and PO30–PO41. Northern Ireland uses BT postcodes. Enter your full postcode in the basket to calculate your charge.
Isles of Scilly (TR21–TR25) deliveries require an email quote. Other destinations outside the United Kingdom and Republic of Ireland are not available through ordinary checkout.
Section 04
Tracking Your Order
Where a tracking service is provided by our delivery partner, your despatch email will include a tracking number and a link to follow your parcel’s progress.
If you have not received a despatch notification within 2 business days of placing your order, or if your tracking shows no movement for an extended period, please contact us and we will look into it straight away.
Section 05
Damaged, Missing or Incorrect Items
We take great care in packing your order, but occasionally issues can occur in transit. If there is a problem with your delivery, please follow the steps below:
- Report any transit damage or missing items to us within 48 hours of receiving your parcel
- If possible, photograph the damaged packaging and/or items before opening — this helps us resolve the issue quickly with our delivery partner
- Do not dispose of any damaged packaging until the matter has been resolved
- If you have received an incorrect item, please contact us and we will arrange a replacement and collection at no cost to you
Full details of how we handle returns and replacements can be found in our Returns & Refunds Policy.
Section 06
Failed Deliveries & Unclaimed Parcels
If a delivery attempt is unsuccessful, our delivery partner will typically leave a card with instructions on how to rearrange delivery or collect your parcel from a local depot.
- Most carriers will make up to two delivery attempts before returning the parcel to us
- If a parcel is returned to us due to a failed delivery or incorrect address, we will contact you to arrange re-despatch — a re-delivery charge may apply
- Please ensure your delivery address and contact details are accurate at the time of ordering
Section 07
Delivery Queries
If you have any questions about your delivery, or if something has gone wrong, our team is here to help. Please don’t hesitate to get in touch.
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